WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE, OR ISN'T WHAT I ORDERED?
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to call our Customer Service team at +6010-351-2727 and let the representative know the details of your package.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
HOW DO I RETURN MY ORDER?
For returns at physical stores or online store, we only accept an exchange. No refund is allowed.
Please be informed that our product range and category availability may differ between online and in-store. Hence, the exchange of item(s) is subject to store availability.
If the price of the exchanged item is lower than the returned item, the difference will not be refunded.
You can return your online order within 14 days of receiving your order.
You will have 2 return options:
Please kindly follow the following steps:
Please return your purchase to the following address:
Attd: Leonard Foo
Melipoly Enterprise Sdn Bhd (1176262-D)
G10, Block C, Damansara Intan,
No1, Jalan SS20/27, 47400,
Petaling Jaya, Selangor, Malaysia.
In-Store Returns (free returns)
Please follow the steps below for your returns:
You can return your merchandise products at any of our own retail stores below:
When making exchanges and returns, please bear in mind that:
Please be sure to bring your proof of order, such as the Click and Collect Collection Confirmation email or Order Shipment Confirmation email. Please note; we can only accept returns according to our return policy.
Please contact us at firstname.lastname@example.org or +6010-351-2727 if you have any questions or doubts.